Researchers and practitioners have long been interested in identifying the criteria that users consider important in assessing whether a system is worth using. However, past research in this domain has not taken into account the characteristics of a system’s design and their quality in a systematic and comprehensive manner, which is likely to have limited the development of actionable design guidelines. The article addresses this issue by suggesting a research model that links user beliefs—which have traditionally been used in IT acceptance and success research (i.e., information quality, system quality, usefulness, and ease of use)—to their beliefs regarding the quality of three categories of a system’s design (i.e., visual quality, page layout quality, and navigation quality) and testing it in the context of organizational intranets. The analysis of data collected from 159 intranet website users in three organizations supported the model, suggesting that the three categories of design quality beliefs significantly influenced users’ assessment of their system’s information quality and system quality. KEyWORDS Design Quality Beliefs, Human-Computer Interaction, IT Acceptance, Navigation Quality, Page Layout Quality, User Experience, Visual Quality, Web Design

中文翻译：

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用户对网站设计质量的信念的性质和作用

长期以来，研究人员和实践者一直对确定用户认为在评估系统是否值得使用中重要的标准感兴趣。但是，过去在该领域的研究并未以系统和全面的方式考虑系统设计的特征及其质量，这很可能限制了可行的设计指南的制定。本文通过提出一种研究模型来解决此问题，该模型将用户信念（传统上用于IT接受和成功研究（即信息质量，系统质量，实用性和易用性））与他们关于质量的信念联系起来。系统设计的三类（即视觉质量，页面布局质量和导航质量），并在组织内部网的环境中对其进行测试。对从三个组织的159个Intranet网站用户收集的数据进行的分析支持该模型，这表明设计质量信念的三类显着影响了用户对其系统的信息质量和系统质量的评估。KEyWORDS设计质量信念，人机交互，IT接受，导航质量，页面布局质量，用户体验，视觉质量，网页设计