This paper aims to highlight the degree of diffusion and intensity of use of knowledge management systems (KMSs) among small and medium enterprises (SMEs) in Brazil and apply a taxonomy that synthesizes the strategies of use of KMSs by the SMEs. In addition, it seeks to better understand the processes, practices and technologies of KM by SMEs, pointing improvements in the KMS of Brazilian SMEs and contributing to obtain better results in the search for efficiency and innovation.,Based on a literature review on KMSs used by SMEs, an empirical investigation was conceived, developed and conducted through online questionnaires involving 49 selected SMEs operating in several sectors.,This paper reinforces the results of the previous work of Cerchione and Esposito (2017) that point to the existence of a reciprocal relationship between KM-Tools and KM-Practices: one reinforces the other and vice versa. On the other hand, it indicates a difference in the behavior of Brazilian companies in relation to the sample of Italian companies studied by Cerchione and Esposito (2017), which presented a negative correlation between the general differentiation index and the general use intensity index of SMEs, while the Brazilian ones showed a positive correlation.,The study points out the need for greater dissemination of practices and tools to support knowledge management (KM), as well as greater support for the implementation and effective use of these practices and tools within the organizational context of SMEs.,This paper identifies the main practices and tools to support KM used by Brazilian SMEs, indicating the need for investments in employee training and acquisition of tools.,SMEs represent an important part of the generation of jobs and income in Brazil. Initiatives that lead to the successful implementation of tools and practices to support KM can increase the efficiency and productivity of these organizations.,This paper applies in a sample of Brazilian companies the taxonomy proposed by Cerchione and Esposito (2017) combining strategies of SMEs for the use of KMSs.

中文翻译：

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知识管理系统的使用：巴西中小企业战略分析

本文旨在突出巴西中小企业（SME）中知识管理系统（KMS）的扩散程度和使用强度，并应用分类法来综合中小企业使用KMS的策略。此外，它力求更好地了解中小企业的知识管理的过程，实践和技术，指出巴西中小企业的知识管理系统的改进，并在寻求效率和创新方面做出更好的贡献。，基于对所使用知识管理系统的文献综述中小企业通过在线调查问卷构思，开发和进行了一项实证研究，涉及49个在多个部门经营的选定中小企业。本文强调了Cerchione和Esposito（2017）先前工作的结果，该结果表明KM-Tools和KM-Practices之间存在对等关系：一个增强了另一个，反之亦然。另一方面，它表明巴西公司的行为与Cerchione和Esposito（2017）研究的意大利公司的样本有关，这表明中小型企业的一般差异性指数与一般使用强度指数之间呈负相关，但巴西的调查结果显示出正相关。该研究指出，有必要进一步传播支持知识管理（KM）的实践和工具，以及在实施和有效利用这些实践和工具的过程中提供更大的支持。中小企业的组织环境。，本文确定了支持巴西中小企业使用的知识管理的主要实践和工具，表明需要在员工培训和工具购买方面进行投资。中小企业是巴西创造就业和收入的重要组成部分。导致成功实施支持知识管理的工具和实践的计划可以提高这些组织的效率和生产力。本文在巴西公司样本中应用了Cerchione和Esposito（2017）提出的分类方法，结合了中小企业的战略使用KMS。