The logistics industry has benefited hugely from the growth of e-commerce. The logistics and transportation industry operators have realized that higher-quality service and logistics management provides the competitive edge as the primary channel of communication with consumers. Digital voice assistants (DVA) is an information system based on an artificial intelligence framework that can interact through voice, such that a deliveryman can query for or use information in a relatively short time. The purpose of this paper is to explore the value of DVA in logistic service.,This study aims to develop a framework for innovation and logistics service capabilities of logistics and transportation services to structure a model based on the analysis hierarchy process method to discuss the factors considered when adopting DVA.,The results of this study implied that common problem and expectations of current operators in the delivery of goods and their expectations of DVA.,Innovative operations and planning are possible with information technology-enabled logistic services. It is important to identify relevant DVA development avenues.,The purpose of this study is to show which factors are significant to the logistics and transportation industry using DVA to aid the deliverymen, and it provides guidance for manager evaluating adopted DVA and its object.

中文翻译：

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探索物流和运输行业中数字语音助手的机会

物流行业从电子商务的增长中受益匪浅。物流和运输行业的运营商已经意识到，高质量的服务和物流管理将竞争优势作为与消费者沟通的主要渠道。数字语音助手（DVA）是基于人工智能框架的信息系统，该信息系统可以通过语音进行交互，以便送货员可以在相对较短的时间内查询或使用信息。本文旨在探讨DVA在物流服务中的价值。本研究旨在建立物流运输服务创新和物流服务能力的框架，以基于层次分析法的模型构建模型，探讨影响因素在采用DVA时考虑过，这项研究的结果暗示，当前运营商在交付货物时的普遍问题和期望以及他们对DVA的期望。借助基于信息技术的物流服务，创新的运营和计划是可能的。确定相关的DVA开发途径很重要。本研究的目的是显示哪些因素对使用DVA协助送货员的物流和运输业具有重要意义，并为经理评估采用的DVA及其目的提供指导。