Despite the important role of distrust in predicting the intention to use, existing literature has not studied the impact of distrust on the buyer’s integration with suppliers and their e-procurement usage in the B2B context, creating major gaps in the e-procurement theory. The purpose of this paper is to fill the gaps in the literature by examining the role and impact of distrust in the e-procurement context.,Data were collected through a web-based survey of purchasing professionals in the USA. ANOVA was used to compare the level of distrust among companies. In addition, the measurement model and hypotheses were tested using the structural equation modeling method.,Empirical findings indicate if buyers have uncertainty or negative expectation on the reliability and capability of the supplier in e-procurement systems, they would tend to hesitate to use e-procurement for purchasing. Furthermore, distrust also inhibits buyers from strengthening the supplier integration through sharing operational and logistics information and collaborating in new product development and purchasing process.,This paper discovers the vital role of distrust in the e-procurement context. Distrust has a significant impact on a company’s cooperation and commitment with business partners. Additionally, to improve the supplier integration, it is important not only to use e-procurement applications but also to have a mechanism to lower the buyers’ distrust level in e-procurement systems.,Realizing the important role of distrust, e-procurement vendors could improve the supplier selection process by allowing buyers to review the supplier’s reliability and capability, and to interact with the supplier before making any online purchase. Vendors could also build a better supplier verification system and collaborative mechanism to reduce buyers’ distrust issues.,Despite the important role of distrust in predicting the intention to use, existing literature has not studied the impact of distrust on the buyer’s integration with suppliers and their e-procurement usage in the B2B context, creating major gaps in the e-procurement theory. This paper fills the gaps in the literature by examining the role and impact of distrust in the e-procurement context.

中文翻译：

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企业对企业电子采购决策中的不信任问题

尽管不信任在预测使用意图中起着重要作用，但现有文献尚未研究不信任对买方与供应商的整合及其在B2B环境中的电子采购使用的影响，这在电子采购理论中造成了重大空白。本文的目的是通过检查不信任在电子采购环境中的作用和影响来填补文献中的空白。通过对美国采购专业人员的网络调查收集了数据。使用方差分析比较公司之间的不信任程度。此外，还使用结构方程建模方法对度量模型和假设进行了检验。经验发现表明，购买者对电子采购系统中供应商的可靠性和能力是否具有不确定性或负期望，他们会倾向于使用电子采购进行购买。此外，不信任还抑制了买方通过共享运营和物流信息以及在新产品开发和购买过程中的协作来加强供应商集成。本文发现了不信任在电子采购环境中的重要作用。不信任对公司与业务伙伴的合作和承诺产生重大影响。此外，为了改善供应商的整合，不仅要使用电子采购应用程序，而且要有一种机制来降低购买者在电子采购系统中的不信任程度，这一点很重要。实现电子采购供应商的不信任的重要作用可以通过允许买方查看供应商的可靠性和能力来改善供应商的选择过程，并在进行任何在线购买之前与供应商进行互动。供应商还可以建立更好的供应商验证系统和协作机制来减少买家的不信任问题。尽管不信任在预测使用意图方面发挥着重要作用，但现有文献并未研究不信任对买方与供应商及其供应商整合的影响B2B环境下的电子采购使用情况，在电子采购理论上造成了重大空白。本文通过研究不信任在电子采购环境中的作用和影响，填补了文献中的空白。现有文献尚未研究不信任对买方与供应商的整合及其在B2B环境中使用电子采购的影响，这在电子采购理论中造成了重大缺口。本文通过研究不信任在电子采购环境中的作用和影响，填补了文献中的空白。现有文献尚未研究不信任对买方与供应商的整合及其在B2B环境中的电子采购使用的影响，这在电子采购理论中造成了重大缺口。本文通过研究不信任在电子采购环境中的作用和影响，填补了文献中的空白。