Purpose - Assessing the implementation of integrated Information Systems in UK Higher Education Institutions via multiple internal stakeholders.Design/methodology/approach – Analysing the implementation strategy of two HEIs and assessing the impact of new systems on working practices. This involves interviews with various stakeholder groups from the HEIs, capturing 35 interviews.Findings – Growth of alternative power bases emerge within both HEIs, new roles and responsibilities for administrative staff emerge, with different academic working practices. Varying levels of importance are given to people and culture, management support, user involvement and clarity of communication and systems’ requirements at project pre-implementation, implementation and post-implementation.Practical implications – This study provides lessons HEIs planning to undertake significant change by implementing integrated Information Systems. Challenges emerge around fit, complexity, training, communication and consultation. Benefits gained and emerging challenges show some commonality between the two case HEIs, pointing the way forward for other “large” (student number determined) HEIs embarking on similar change.Originality/value – The UK HEI sector is experiencing major change emphasising cost reduction and operational efficiency. Understanding challenges relating to significant systems change in complex settings with varying stakeholder demands has considerable sectoral value.

中文翻译：

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英国高校的系统发生了变化：文化，管理，用户和系统如何协调一致？

目的-通过多个内部利益相关方评估英国高等教育机构中集成信息系统的实施。设计/方法/方法-分析两个HEI的实施策略，并评估新系统对工作实践的影响。这涉及到来自高校的各个利益相关者团体的访谈，捕获了35个访谈。发现–高校中替代权力基础的增长，具有不同学术工作实践的行政人员的新角色和职责也出现了。在项目实施前，实施后和实施后，人员和文化，管理支持，用户参与以及通信和系统需求的清晰程度都具有不同的重要性。实际意义–该研究提供了HEI计划通过实施集成信息系统进行重大更改的课程。在健身，复杂性，培训，沟通和咨询方面面临挑战。所获得的收益和不断出现的挑战表明这两种案例的高校之间有一些共同点，这为其他“大学生”（确定学生人数）高校进行类似的变革指明了方向。原创性/价值–英国高校领域正经历着重大变革，强调降低成本和降低成本。运营效率。了解在利益相关者需求变化的复杂环境中，与重大系统变化相关的挑战具有可观的部门价值。所获得的收益和不断出现的挑战表明这两种案例的高校之间有一些共同点，这为其他“大学生”（确定学生人数）高校进行类似的变革指明了方向。原创性/价值–英国高校领域正经历着重大变革，强调降低成本和降低成本。运营效率。了解在利益相关者需求变化的复杂环境中，与重大系统变化相关的挑战具有可观的部门价值。所获得的收益和不断出现的挑战表明这两种案例的高校之间有一些共同点，这为其他“大学生”（确定学生人数）高校进行类似的变革指明了方向。原创性/价值–英国高校领域正经历着重大变革，强调降低成本和降低成本。运营效率。了解在利益相关者需求不同的复杂环境中，与重大系统更改相关的挑战具有可观的部门价值。