To retain personnel and motivate them appropriately, banks must comply with the terms and conditions of cooperation specified in employment contracts (such as working hours and where work will be done, compensation, and career development opportunities). Additionally, they must respect the requirements of an unwritten agreement binding the employer and the customer contact staff – a psychological contract. This article presents the results of a survey of this staff working in commercial banks operating in Poland. The survey has allowed identifying the professional needs and expectations of bank staff built into employment and psychological contracts, their hierarchy, as well as the banking staff’s opinions on the possibilities of the needs being in their workplace.

中文翻译：

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客户联络人员对雇主的期望以及在银行机构与他们会面的可能性

为了留住人员并适当地激励他们，银行必须遵守雇佣合同中规定的合作条款和条件（例如工作时间和工作地点，薪酬和职业发展机会）。此外，他们必须遵守对雇主和客户联系人员具有约束力的不成文协议的要求-心理契约。本文介绍了对该在波兰经营的商业银行工作的员工进行的调查结果。通过该调查，可以确定内置在就业和心理合同中的银行工作人员的专业需求和期望，其层次结构，以及银行工作人员对工作场所可能存在的需求的意见。