Professionalism is one of the necessities for service operations in order to be sustainable at the current competitive markets. The purpose of the study is to evaluate the effect of attitudinal professionalism on employees’ job satisfaction and organizational commitment at five-star hotels in Baku, Azerbaijan. The researchers administered questionnaires to 503 employees in the selected 30 five star hotels. Professionalism is found as a significant factor in bringing job satisfaction and commitment. The employees held strong views that their job sufficiently suits their abilities. This is a clear indication that professionalism supports their level of satisfaction with their present job. The study also revealed that the self-management dimension of professionalism has the highest effect on job satisfaction and organizational commitment of the employees. In the tourism and hospitality industry, professionalism is needed for employees to sustain self-discipline and achieve success in their objectives. The management of the hotels should ensure professionalism among employees to be able to get the desired success. By providing their human resources with the deserved value, job satisfaction and commitment can be enhanced.

中文翻译：

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专业化对巴库五星级酒店员工满意度和组织承诺的影响

专业化是服务运营的必要条件之一，以便在当前竞争激烈的市场中保持可持续发展。该研究的目的是评估态度专业精神对阿塞拜疆巴库五星级酒店员工的工作满意度和组织承诺的影响。研究人员对选定的30家五星级酒店中的503名员工进行了问卷调查。发现专业精神是带来工作满意度和承诺的重要因素。员工们坚决认为自己的工作足以适应他们的能力。这清楚地表明专业精神支持他们对当前工作的满意程度。研究还显示，专业精神的自我管理维度对员工的工作满意度和组织承诺具有最大的影响。在旅游和酒店业，员工需要专业精神以保持自律并实现目标。酒店的管理人员应确保员工的专业素养，以取得理想的成功。通过为其人力资源提供应有的价值，可以提高工作满意度和承诺感。