Although telephone interpreting is widely used in many countries, very little is known about the quality of telephone interpreting performance in social service settings. This paper reports on the findings of an exploratory study investigating the quality of a professional Mandarin/English interpreter's consecutive interpreting performance in one on-site interpreting task and two telephone interpreting tasks. All three tasks are simulations of authentic situations. This article has two aims. The primary aim is to compare the accuracy of the interpreting performance in on-site and telephone interpreting by using a meaning unit-based quality assessment framework. The secondary aim is to use a Conversation-Analysis-based micro-analytical approach to explore the nature of accurate interpretations (e.g. strategic additions, strategic omissions) and problematic interpretations (e.g. unjustifiable omissions, unjustifiable distortions), especially examining the motivations for these interpretations, the extent to which they are indicative of interpreting difficulties, and their impact on the triadic communication. A key finding is that the interpreter's performance was highly accurate in all three interpreting tasks. The micro-analytical approach has served to identify possible reasons for the interpreter's accurate and inaccurate interpretations.

中文翻译：

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电话口译和现场口译的准确性

尽管电话口译在许多国家/地区被广泛使用，但对于社会服务环境中电话口译的质量知之甚少。本文报告了一项探索性研究的结果，该研究调查了一名普通中文/英文口译员在一项现场口译任务和两次电话口译任务中连续口译表现的质量。这三个任务都是对真实情况的模拟。本文有两个目的。主要目的是通过使用基于意义单元的质量评估框架来比较现场和电话口译中口译服务的准确性。第二个目标是使用基于会话分析的微观分析方法来探索准确解释的本质（例如，战略性补充，战略性遗漏）和有问题的解释（例如，不合理的遗漏，不合理的歪曲），尤其是检查这些解释的动机，它们在多大程度上说明了解释上的困难以及它们对三联沟通的影响。一个关键的发现是，在所有三个口译任务中，口译员的表现都是非常准确的。微观分析方法有助于确定口译员准确和不准确解释的可能原因。在所有三个口译任务中的表现都非常准确。微观分析方法有助于确定口译员准确和不准确解释的可能原因。在所有三个口译任务中的表现都非常准确。微观分析方法有助于确定口译员准确和不准确解释的可能原因。