Purpose: The purpose of this paper is to highlight the immediate impacts of the COVID-19 pandemic on the hospitality workforce in situ between mid-April and June 2020. Design/methodology/approach: This is a viewpoint paper that brings together a variety of sources and intelligence relating the impacts on hospitality work of the COVID-19 pandemic at three levels: macro (global, policy, government), meso (organisational) and micro (employee). It questions whether the situations faced by hospitality workers as a result of the pandemic are seed-change different from the precarious lives they normally lead or just a (loud) amplification of the “normal”. Findings: In light of the fluid environment relating to COVID-19, conclusions are tentative and question whether hospitality stakeholders, particularly consumers, governments and the industry itself, will emerge from the pandemic with changed attitudes to hospitality work and hospitality workers. Practical implications: This raises questions about hospitality work for key stakeholders to address in the future, some of which are systemic in terms of how precarious labour forces, critical to the global economy are to be considered by policy makers, organisations in a re-emerging competitive market for talent and for those who chose (or not) to work in hospitality. Social implications: This paper contributes to ongoing debates about precarious work and the extent to which such practices are institutionalised and adopts an “amplification model” that may have value in futures-orientated analysis about hospitality and tourism. Originality/value: This paper is wholly original and a reflection on the COVID-19 crisis. It provides a point of wider reference with regard to responses to crises and their impact on employment in hospitality, highlighting how ongoing change, fluidity and uncertainty serve to magnify and exacerbate the precarious nature of work in the industry.

中文翻译：

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COVID-19对酒店员工的影响–是新的危机还是规范的放大？

目的：本文的目的是强调COVID-19大流行对2020年4月中旬至2020年6月之间就地接待人员的直接影响。设计/方法/方法：这是一份观点文件，汇集了各种有关COVID-19大流行对酒店工作影响的三个方面的信息和情报：宏观（全球，政策，政府），中观（组织）和微观（员工）。它质疑酒店工人由于大流行而面临的情况是种子变化与他们通常过着不稳定的生活是不同的，还是只是“大声”放大了“正常”。调查结果：鉴于与COVID-19相关的变化不定的环境，结论是初步的，并质疑酒店业利益相关者，尤其是消费者，政府和行业本身，将会从大流行中脱颖而出，对接待工作和接待人员的态度发生变化。实际意义：这就提出了一些关键利益相关者将来需要解决的接待工作的问题，其中一些问题对于决策者，组织在重新崛起中如何考虑对全球经济至关重要的不稳定劳动力方面是系统性的人才和选择（或不选择）待客之道的竞争性市场。社会影响：本文有助于就不稳定的工作以及将这种做法制度化的程度进行持续的辩论，并采用了一种“放大模型”，该模型在以期货为导向的款待和旅游分析中可能具有价值。原创性/价值：本文完全是原创，是对COVID-19危机的反思。