Violence against women is a pervasive problem, both in New Zealand society and around the world. Yet assessing the scale and effects of violence is difficult, as many women face barriers to disclosure. This paper examines women’s disclosures of violence in calls for help to a victim support agency. We use conversation analysis and focus on membership categorisation to describe the different ways disclosures are built and understood in situ. It was only in a minority of cases (around 20%), that callers made direct reference to violence, or categorised themselves explicitly as victims, albeit with indications of problems in speaking. However, for the majority, women did not mention the words ‘victim’ or ‘violence’ at all. Instead, culturally shared knowledge associated with categories of people (e.g. ex-partners) and places (e.g. home and jail) were used to build and interpret a description as a disclosure of violence. Our work contributes to an understanding of women’s disclosures of violence by examining them directly in the setting where they occur. We discuss some of the insights gained from examining interactions in situ, and the practical applications of our work for improving services for women who have experienced violence.

中文翻译：

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在求助电话中披露暴力内容

对妇女的暴力行为是一个普遍存在的问题，无论是在新西兰社会还是在世界各地。然而，评估暴力的规模和影响是困难的，因为许多女性面临披露的障碍。本文研究了妇女在向受害者支持机构求助时披露的暴力行为。我们使用对话分析并专注于成员分类来描述在原地构建和理解披露的不同方式。只有在少数情况下（约 20%），来电者直接提及暴力，或明确将自己归类为受害者，尽管有说话问题的迹象。然而，对于大多数人来说，女性根本没有提到“受害者”或“暴力”这两个词。相反，与人（例如前伴侣）和地点（例如 家和监狱）被用来构建和解释描述为对暴力的披露。我们的工作通过直接在暴力发生的环境中检查她们，有助于了解妇女对暴力的披露。我们讨论了从现场检查互动中获得的一些见解，以及我们的工作在改善对遭受暴力的妇女的服务方面的实际应用。