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Employee voice and silence in multinational corporations in the mobile telecommunications industry in Nigeria
Employee Relations ( IF 2.7 ) Pub Date : 2019-01-07 , DOI: 10.1108/er-04-2017-0073
Jude Chukwuemeka Emelifeonwu , Reimara Valk

The purpose of this paper is to explore employee voice and silence in the mobile telecommunication industry in Nigeria.,An exploratory qualitative case study methodology was employed in this study. Participant selection was done through a purposeful intensity sampling technique, which resulted in 30 employees from two different multinational organizations and an indigenous organization taking part in in-depth interviews.,Findings show the presence of fear of victimization in the Nigerian workplace embellished by the Sub-Saharan culture and the state of the labor market, which resulted in employee silence. The study revealed that the implementation of culturally adapted employee voice mechanisms within organizations in the mobile telecommunication industry in Nigeria promotes employee voice and organizational performance, whereas a lack thereof results in organizational failure.,A limitation is that the purposive sample of employees from three organizations in the mobile telecommunications industry only permits theoretical and analytic generalization.,A focus on the co-creation of a high-performance work environment and the development of a powerful employee value proposition would foster employee voice.,It will enable multinationals operating in Nigeria understand better how to operate employee voice in order to obtain optimal performance from workers in Sub-Sahara Africa.,This paper contributes to the literature on employee/industrial relations by showing that a high-power-distance national culture and a high unemployment rate affect employee voice and silence, which brings to the fore the importance of adequate employee voice mechanisms through which employees express their voice in order to arrive at beneficial individual and organizational outcomes.

中文翻译:

尼日利亚移动通信行业跨国公司员工的声音和沉默

本文的目的是探索尼日利亚移动通信行业中员工的声音和沉默。本研究采用了定性的探索性案例研究方法。参与者的选择是通过有目的的强度抽样技术完成的,该技术导致来自两个不同的跨国组织和一个本地组织的30名员工参加了深入的采访。调查结果显示,在该工作小组的尼日利亚工作场所中,存在受害的担忧-撒哈拉文化和劳动力市场状况,导致员工沉默。该研究表明,在尼日利亚移动电信行业的组织内部实施适应文化习惯的员工声音机制,可以提高员工声音和组织绩效,
更新日期:2019-01-07
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