Purpose The paper proposes an innovative systemic method helping decision-makers to control servitization transition process, through decision process risk diagnosis. Design/methodology/approach The proposed method is based on the modeling of decision processes and risk identification and analysis. This method was based on an action-research approach, in close relationship with two companies (SMEs). The paper develops the feasibility experiment at Automelec company. Findings The method was successfully implemented and delivered concrete diagnosis results. Research limitations/implications The generalization of the applicability of the method needs to be tested on several different cases. Practical implications The first practical implication is related to the efficiency of the method to help decision-makers in a servitization context to limit uncertainty and get a global view of the weaknesses of their decision-making process, it raises their awareness about servitization transition for their companies. Furthermore, the method also helps to explain the strategy of a servitization transition. It enhances the level of maturity of the decision process of the company, and can be used as a training/learning tool for managers. Social implications The results brought by the research contribute to give the decision-making boards for organization living a servitization transition and especially SMEs a better control over the servitization decision process and related risks, which will increase the economic stability of the company and its vision over long, medium and short horizons. This will bring positive impact on the overall economic and social environment and networks of the servitized SME, and enhance the confidence of coworkers, subcontractors and clients. Originality/value The first originality of the paper is related to the new way of considering risk, not only as an analysis criterion but as the central driver in steering a strategic transition for the company, such as servitization. The second originality of the study is about assessing risk occurrence over a decision-making process through decision reliability and decision confidence.

中文翻译：

---

服务化决策过程中的风险管理集成方法

目的本文提出了一种创新的系统方法，可帮助决策者通过决策过程风险诊断来控制服务化过渡过程。设计/方法/方法所提出的方法基于决策过程的建模以及风险识别和分析。该方法基于行动研究方法，与两家公司（SME）密切相关。本文在Automelec公司进行了可行性实验。结论该方法已成功实施，并提供了具体的诊断结果。研究的局限性/意义该方法的适用性一般需要在几种不同的情况下进行测试。实际意义第一个实际含义与该方法的效率有关，该方法可帮助决策者在服务化背景下限制不确定性并获得决策过程的弱点的全局视图，从而提高他们对服务化过渡的认识。公司。此外，该方法还有助于解释服务化过渡的策略。它可以提高公司决策过程的成熟度，并且可以用作经理的培训/学习工具。社会影响该研究带来的结果有助于使进行服务化转型的组织，尤其是中小型企业的决策委员会更好地控制服务化决策过程和相关风险，这将提高公司的经济稳定性，并增强其在长，中，短视野中的视野。这将对服务的中小企业的整体经济和社会环境以及网络产生积极影响，并增强同事，分包商和客户的信心。创意/价值本文的第一个创意与考虑风险的新方法有关，它不仅作为分析标准，而且是指导公司战略转型（例如服务化）的主要驱动力。该研究的第二个原创性是关于通过决策可靠性和决策信心来评估整个决策过程中的风险发生。并增强同事，分包商和客户的信心。创意/价值本文的第一个创意与考虑风险的新方法有关，它不仅作为分析标准，而且是指导公司战略转型（例如服务化）的主要驱动力。该研究的第二个原创性是关于通过决策可靠性和决策信心来评估整个决策过程中的风险发生。并增强同事，分包商和客户的信心。创意/价值本文的第一个创意与考虑风险的新方法有关，它不仅作为分析标准，而且是指导公司战略转型（例如服务化）的主要驱动力。该研究的第二个原创性是关于通过决策可靠性和决策信心来评估整个决策过程中的风险发生。