The purpose of this paper is to assess the state of the art of social business process management (Social BPM), explaining applied approaches, existing tools and challenges and to propose a research agenda for encouraging further development of the area.,The methodology comprises a qualitative analysis using secondary data. The approach relies on searches of scientific papers conducted in well-known databases, identifying research work related to Social BPM solutions and those contributing with social characteristics to BPM. Based on the identified papers, the authors selected the most relevant and the latest publications, and categorized their contributions and findings based on open and selective coding. In total, the analysis is based on 51 papers that were selected and analyzed in depth.,Main results show that there are several studies investigating modeling approaches for socializing process activities and for capturing implicit knowledge possessed and used by process actors, enabling to add some kind of flexibility to business processes. However, despite the proven interest in the area, there are not yet adequate tools providing effective solutions for Social BPM. Based on our findings, the authors propose a research agenda comprising three main lines: contributions of social software (SS) to Social BPM, Social BPM as a mechanism for adding flexibility to and for discovering new business processes and Social BPM for enhancing business processes with the use of new technologies. The authors also identify relevant problems for each line.,Some SS tools, like wikis, enable managing social aspects in executing business processes and can be used to coordinate simple business processes. Despite they are commonly used, they are not yet mature tools supporting Social BPM and more efficient tools are yet to appear. The lack of tools preclude organizations from benefitting from implicit knowledge owned by and shared among business process actors, which could contribute to better-informed decisions related to organizational processes. In addition, more research is needed for considering Social BPM as an approach for organizations to benefit from the adoption of new technologies in their business processes.,The paper assesses the state of the art in Social BPM, an incipient area in research and practice. The area can be defined as the intersection of two bigger areas highly relevant for organizations; on the one hand, the management and execution of business processes; and on the other hand, the use of social software, including social media tools, for leveraging on implicit knowledge shared by business process actors to improving efficiency of business processes.

中文翻译：

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社会业务流程管理

本文的目的是评估社交业务流程管理（Social BPM）的技术水平，解释应用的方法，现有工具和挑战，并提出鼓励该领域进一步发展的研究议程。使用辅助数据进行定性分析。该方法依赖于在知名数据库中进行的科学论文搜索，确定与Social BPM解决方案有关的研究工作以及对BPM具有社会特征的研究工作。基于已识别的论文，作者选择了最相关和最新的出版物，并基于公开和选择性编码对他们的贡献和发现进行了分类。总体而言，该分析是基于对51篇论文的深入选择和分析。主要结果表明，有一些研究调查建模方法的方法，这些方法用于社交化流程活动以及捕获流程参与者拥有和使用的隐式知识，从而可以为业务流程增加某种灵活性。但是，尽管对该领域表现出了浓厚的兴趣，但仍没有足够的工具为Social BPM提供有效的解决方案。根据我们的发现，作者提出了一个研究议程，包括三个主要方面：社交软件（SS）对Social BPM的贡献，Social BPM作为增加新业务流程的灵活性和发现新业务流程的机制以及Social BPM通过以下方式增强业务流程的机制使用新技术。作者还确定了每一行的相关问题。一些SS工具，例如Wiki，支持在执行业务流程中管理社交方面，并可用于协调简单的业务流程。尽管它们已被普遍使用，但它们还不是支持Social BPM的成熟工具，并且更有效的工具尚未出现。缺乏工具使组织无法从业务流程参与者拥有和共享的隐性知识中受益，这可能有助于做出与组织流程相关的更明智的决策。此外，需要更多的研究来考虑将社交BPM作为组织从其业务流程中采用新技术中受益的一种方法。本文评估了社交BPM（研究和实践的新兴领域）的最新状态。该区域可以定义为与组织高度相关的两个较大区域的交集；一方面，业务流程的管理和执行；另一方面，使用社交软件（包括社交媒体工具）来利用业务流程参与者共享的隐性知识来提高业务流程的效率。