The purpose of this paper is to address the need of a reengineering of the software development process in a Mexican technology services company. In general, the main risk faced by small- and medium-sized software developers (SMEs) is the inability to meet delivery times or to adjust to project requirements, whether through lack of follow-up on the critical activities of the development process or through an inadequate distribution of workloads among members of the project team.,The methodology used to carry out the reengineering of the software development process is Hammer and Champy, which consists of six stages: introduction to the current situation of the company and the need for change; identification of the business processes; selection of the business process to be redesigned; understanding of the process selected; proposal for reengineering the business process selected; and the results of the comparison between the current situation of the process and the proposed reengineering of the process through the use of Business Process Model and Notation (BPMN 2.0).,Based on the results, the paper shows the importance of the analysis and implementation of the reengineering in a software development company. It describes step-by-step how to apply the methodology of Hammer and Champy in a business process through simulated scenarios, using BPMN 2.0. By carrying out the implementation of the proposed reengineering, the company would therefore save 45.12 percent of costs, 41.17 percent of time, and a better distribution of resources, at the same time guaranteeing the satisfaction of its clients.,The study addresses the current needs of small- and medium-sized software developers, providing a step-by-step guide to the implementation of a process reengineering methodology, performing an analysis and modeling of processes in BPMN 2.0 and providing results through a simulation of the critical process, with the aim to observe the flow of activities and the significant improvements that would be achieved by implementing the reengineering proposal. This simulation schema allows business owners to observe the potential of the changes and to verify the positive impact they would have on the company before beginning to make operational changes in the organization.

中文翻译：

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重新设计技术服务公司中的软件开发流程

本文的目的是解决墨西哥技术服务公司中软件开发流程的重新设计需求。通常，中小型软件开发人员（SME）面临的主要风险是无法满足交付时间或无法根据项目要求进行调整，无论是由于缺乏对开发过程中关键活动的跟进还是项目团队成员之间的工作负载分配不充分。，用于进行软件开发过程的重新设计的方法是Hammer和Champy，该方法包括六个阶段：介绍公司的当前状况和变更需求; 识别业务流程；选择要重新设计的业务流程；了解所选过程；重新设计所选业务流程的建议；以及通过使用业务流程模型和表示法（BPMN 2.0）对流程的现状与流程的拟议重新设计进行比较的结果。在此基础上，本文表明了分析和实施的重要性软件开发公司的再造工程。它分步介绍了如何使用BPMN 2.0通过模拟场景在业务流程中应用Hammer和Champy的方法。通过实施提议的重新设计，该公司将因此节省45.12％的成本，41.17％的时间以及更好的资源分配，同时保证了其客户的满意度。该研究解决了中小型软件开发人员的当前需求，提供了实现流程重新设计方法的分步指南，在BPMN 2.0中执行了流程的分析和建模，并通过对BPMN 2.0的仿真提供了结果。关键过程，目的是观察活动的流程以及通过实施重新设计提案将实现的重大改进。这种模拟方案允许企业所有者在开始对组织进行业务更改之前，观察更改的可能性并验证其对公司的积极影响。0，并通过模拟关键过程来提供结果，目的是观察活动的流程以及通过实施重新设计提案将实现的重大改进。这种模拟方案允许企业所有者在开始对组织进行业务更改之前，观察更改的可能性并验证其对公司的积极影响。0，并通过模拟关键过程来提供结果，目的是观察活动的流程以及通过实施重新设计提案将实现的重大改进。这种模拟方案允许企业所有者在开始对组织进行业务更改之前，观察更改的可能性并验证其对公司的积极影响。