The purpose of this paper is to contribute to the ongoing debate on the appropriate organizational design for the process management implementation. Using the lens of institutional theory, the paper discusses how organizations adapt to a required implementation of a process view alongside their organizational structures.,The study is designed as a single case study of a Norwegian shipping company. On the one hand, shipping companies are traditionally managed by functions due to the specifics of maritime operations and high safety-related risks of the work. On the other hand, the rising demands of regulatory bodies and customers within the offshore logistics are calling for implementation of a process view within the organizations, which implies management by processes.,The study analyses conflicting requirements of the institutional environment influencing organizational structure and how these conflicts are addressed by the company. Besides, it describes the decoupling mechanism the company uses to balance between such requirements and adapt to the changes of the institutional pressures.,The study introduces a situational-based organizational structure as an alternative for both process and vertical views implementation within the companies operating in the highly demanding institutional environments.

中文翻译：

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应对机构的复杂性：职能组织采用流程视图

本文的目的是促进有关过程管理实施的适当组织设计的持续辩论。本文使用制度理论的视角，讨论了组织如何适应其组织结构以及过程视图所需的实施。该研究被设计为一家挪威航运公司的案例研究。一方面，由于海上作业的特殊性和工作中与安全相关的高风险，船公司传统上是按职能进行管理的。另一方面，海上物流中监管机构和客户不断增长的需求要求组织内部实施流程视图，这意味着要按流程进行管理。该研究分析了影响组织结构的机构环境的冲突要求，以及公司如何解决这些冲突。此外，它还描述了公司用来在这些要求之间保持平衡并适应机构压力变化的去耦机制。研究引入了一种基于情境的组织结构，作为在公司内部进行流程和纵向视图实施的替代方法苛刻的机构环境。