The purpose of this paper is to investigate individuals’ attitudes toward organizational change, considering each phase of a business process management (BPM) implementation and some antecedents of resistance as hierarchical position, sector and trust in management.,The study examines employees’ attitudes toward BPM change in the Brazilian market. To measure resistance to organizational change, the research adopted the change attitude scale developed by Oreg (2006). As potential antecedents for resistance, hierarchical position, sector and trust in management were considered. Five control variables were included: gender, company size, educational background, educational level and age range. The application of the survey considered three main parties: BPM implementers, BPM end-users and developers of BPM systems. The survey data, drawn from 113 useable questionnaires, were analyzed by structural equation modeling with partial least squares estimation.,The results of this research showed some interesting insights. First, hierarchical position has no significant effect on the reduction of resistance to process improvement changes. Contrary to what was expected, results showed that being in the manufacturing sector has no significant effect on the reduction of resistance. Finally, only trust in management has a significant effect on employees’ attitudes toward BPM implementation, and as phases go by this effect increases.,The paper could support BPM decision makers by providing a better understanding of employees’ attitudes toward BPM change. In this sense, the study could also provide real-life application, by facilitating the task of allocating priorities and supporting process-related decisions.,The research could incentivize a closer relationship between BPM implementers and BPM end-users, promoting opportunities, respect and mutual trust.

中文翻译：

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抵制BPM实施的变更

本文的目的是调查个人对组织变革的态度，考虑业务流程管理（BPM）实施的每个阶段，以及层级位置，部门和对管理的信任的一些前因。该研究考察了员工对组织变革的态度。巴西市场的BPM变化。为了衡量对组织变革的抵抗力，该研究采用了Oreg（2006）制定的变革态度量表。作为抵抗的潜在先决条件，考虑了等级地位，部门和对管理的信任。包括五个控制变量：性别，公司规模，教育背景，教育水平和年龄范围。调查的应用考虑了三个主要方面：BPM实施者，BPM最终用户和BPM系统开发人员。调查数据 从113份可用问卷中抽取出来，通过偏最小二乘估计的结构方程模型进行了分析。研究结果显示了一些有趣的见解。首先，等级位置对减少对流程改进更改的抵抗力没有明显影响。与预期相反，结果表明，进入制造业对降低电阻没有明显影响。最后，只有对管理层的信任会对员工对BPM实施的态度产生重大影响，并且随着这种效果逐步增加，本文可以通过更好地了解员工对BPM变革的态度来支持BPM决策者。从这个意义上讲，这项研究还可以提供现实生活中的应用，