The purpose of this paper is to gain a deeper comprehension of the nature of enterprise content management systems (ECMS) success by exploring factors that are important in the context of ECMS success, i.e. how these factors can be measured, and how they are interrelated.,The paper develops a success model specific to the enterprise content management (ECM) domain that builds on the DeLone and McLean information systems (IS) success model. The model is empirically tested by means of structural equation modeling applying the partial least squares approach and using data collected in an online survey.,The results show that ECMS positively affects organizational content management in terms of efficiency, collaboration and compliance. It also provides evidence that the use of the ECMS alone does not provide impact to the organization, but needs to be moderated either by the impact of the ECMS on the user or the users’ satisfaction of the ECMS.,For practitioners, the model identifies the factors that influence the success of ECMS. Practitioners can monitor these factors as performance indicators to improve users’ satisfaction with the ECMS and, thus, the success of their ECMS. Furthermore, the results can support practitioners in understanding the multiple facets of ECMS success to improve how they plan and prepare for ECM investments.,The study’s results contribute to theory by extending and empirically testing the D&M IS success model in a new domain and system context. The presented research is the first to empirically validate a comprehensive ECMS success model that extends knowledge related to ECM by examining the relationship between the quality dimensions and the success measures.

中文翻译：

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评估企业内容管理系统对个人和组织的影响

本文的目的是通过探索在ECMS成功的背景下很重要的因素，即如何测量这些因素以及它们之间的相互关系，来更深入地了解企业内容管理系统（ECMS）成功的本质。 ，本文基于DeLone和McLean信息系统（IS）成功模型，开发了针对企业内容管理（ECM）领域的成功模型。通过使用偏最小二乘方法并使用在线调查中收集的数据通过结构方程建模对模型进行了经验测试。结果表明，ECMS在效率，协作和遵从性方面对组织内容管理产生积极影响。它还提供了证据，证明仅使用ECMS不会对组织产生影响，但是需要通过ECMS对用户的影响或用户对ECMS的满意程度进行调节。对于从业者，该模型确定了影响ECMS成功的因素。从业者可以将这些因素作为绩效指标进行监控，以提高用户对ECMS的满意度，从而提高其ECMS的成功率。此外，研究结果可以支持从业人员理解ECMS成功的多个方面，从而改善他们计划和准备ECM投资的方式。该研究结果通过在新的领域和系统环境中扩展和实证测试D＆M IS成功模型，为理论做出了贡献。