Purpose- Enterprise Systems Integration (ESI) is necessary for today’s business environment to access real-time data and quickly respond to fluctuating market demand. Business Process Change (BPC) as a significant prerequisite of ESI encompasses various challenges that must be tackled by employing success factors, techniques, and approaches. This study focuses on BPC challenges and develops a conceptual framework for addressing BPC challenges in ESI. Design/Methodology/Approach- BPC challenges and their success factors were firstly identified through a literature analysis. Then, the findings from the literature were thematically analysed and qualitatively validated through 35 unstructured interviews for developing the conceptual framework. Findings- The findings from the literature suggested 17 BPC challenge along with their success factors. During the validation process, 15 BPC challenges were accepted by all interviewees, while most of the respondents disagreed with the two challenges of ‘consolidation of information system reengineering with BPR’, and ‘customisation’. Moreover, ‘risk’ was suggested as a BPC challenge by several interviewees. Thus, the study offered a modified list of BPC challenges that was empirically validated. Originality/value- The study proposes a conceptual framework for addressing BPC challenges in ESI that enables enterprises to design their systems integration roadmap, based on an understanding of BPC challenges and their success factors; as well as supporting solution providers to develop solutions for effective and efficient BPC. Furthermore, the framework will act as a basis for BPC and developing a similar framework for other related contexts, such as smart cities.

中文翻译：

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解决企业系统集成过程中业务流程变更挑战的框架

目的-企业系统集成（ESI）对于当今的业务环境来说是必不可少的，以访问实时数据并快速响应不断变化的市场需求。作为ESI的重要前提，业务流程变更（BPC）包含各种必须通过采用成功因素，技术和方法来应对的挑战。这项研究的重点是BPC挑战，并开发了一个概念框架来解决ESI中的BPC挑战。设计/方法/方法-BPC挑战及其成功因素首先是通过文献分析确定的。然后，通过35次非结构化访谈以开发概念框架，对文献中的发现进行主题分析和定性验证。调查结果-文献中的调查结果提示17 BPC挑战及其成功因素。在验证过程中，所有受访者都接受了15个BPC挑战，而大多数受访者不同意“用BPR整合信息系统再造”和“定制”这两个挑战。此外，一些受访者认为“风险”是BPC的挑战。因此，该研究提供了经实践验证的BPC挑战清单。独创性/价值：该研究提出了一个解决ESI中BPC挑战的概念框架，使企业能够基于对BPC挑战及其成功因素的了解来设计其系统集成路线图；以及支持解决方案提供商为有效和高效的BPC开发解决方案。此外，该框架将作为BPC的基础，并为其他相关背景开发类似的框架，