The purpose of this paper is to present a methodology for using simulation models together with value stream mapping (VSM) for designing lean service systems and illustrate it with a case study.,The authors propose a methodology combining simulation and VSM. Simulation models for both current and future states are developed to validate the results of the corresponding maps of current and future states, respectively.,The results illustrate the advantages of the suggested design represented by the future state map. Additionally, using simulation models together with VSM for validating current and future states also allows decision makers to perform comprehensive analyses on the system and draw statistical conclusions.,Although some lean applications in educational services exist in previous studies, according to the best of the authors’ knowledge, this study is the first one combining VSM and simulation for the implementation of the lean concepts in the construction and technical services of a public university.

中文翻译：

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精益服务系统设计：基于仿真的VSM案例研究

本文的目的是提出一种将仿真模型与价值流映射（VSM）一起用于设计精益服务系统的方法，并通过案例研究加以说明。作者提出了一种将仿真与VSM相结合的方法。开发了当前和未来状态的仿真模型，以分别验证当前和未来状态的对应图的结果。结果说明了以未来状态图表示的建议设计的优点。此外，将仿真模型与VSM一起用于验证当前和未来状态，还可以使决策者对系统进行全面的分析并得出统计结论。尽管根据先前的研究，在先前的研究中，教育服务中存在一些精益应用。的知识，