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Innovation and co-creation in knowledge intensive business services: the Spinner model
Business Process Management Journal ( IF 4.5 ) Pub Date : 2019-12-13 , DOI: 10.1108/bpmj-10-2019-0424
Ronnie Figueiredo , João J.M. Ferreira , Rogério Guerra Silveira , Alvaro Teixeira Villarinho

The purpose of this paper is to analyse the propensity for innovation and co-creation in service companies in receipt of knowledge intensive business services (KIBS) type services through their intensive incorporation of knowledge.,In order to achieve this study objective, the authors first carried out a literature review in order to specify the scope of the construct; second, the authors applied a survey based on the “Spinner model”; third, the authors undertook research on KIBS clients and restricted the results to this population sample; and fourth, based on the validated and applied models deriving from the base construct, the authors presented the results obtained.,This concludes that the “Spinner” model is valid for explaining the propensity for innovation and co-creation in companies receiving KIBS. The results demonstrate evidence of innovation processes as a result of the intensive application of knowledge associated with co-creation and knowledge transfers.,This provides managers with a better understanding of the barriers that may obstruct the implementation of co-creation and knowledge transfers. Hence, the variables analysed may guide managers in defining and planning innovation strategies. Furthermore, this enables each company receiving such services to validate them and establish indices for the innovation propensity of specialist (knowledge intensive) service providers within the framework of benchmarking exercises.,This study sets out a new means of analysing the propensity for innovation and the co-creation of knowledge by companies making recourse to knowledge intensive services. From the theoretical point of view, this defines a new construct and a means of classification for companies supplying services designed for their propensity for innovation and co-creation. From the practical perspective, this study provides the companies subject to research with the opportunity to perceive their respective position in relation to other companies. In addition to this, ranking companies in such a way may drive the need to develop new knowledge for future co-creation and innovation processes.

中文翻译:

知识密集型业务服务中的创新与共同创造:Spinner模型

本文旨在分析服务公司通过知识密集型吸收而获得知识密集型商业服务(KIBS)类型服务的创新和共同创造的倾向。为了实现此研究目标,作者首先进行文献审查,以明确结构的范围;其次,作者基于“旋转器模型”进行了调查。第三,作者对KIBS客户进行了研究,并将结果限制在该人群样本中。第四,基于从基础结构得到验证和应用的模型,作者介绍了所获得的结果。结论是,“ Spinner”模型对于解释接受KIBS的公司的创新和共同创造的倾向是有效的。结果表明,由于与联合创造和知识转移相关的知识的大量应用,创新过程得到了证明。这使管理人员更好地了解了可能阻碍联合创造和知识转移实施的障碍。因此,所分析的变量可以指导经理制定和规划创新策略。此外,这使每个接受此类服务的公司能够在基准测试框架内验证它们并为专业(知识密集型)服务提供商的创新倾向建立指标。本研究提出了一种分析创新倾向和创新能力的新方法。依靠知识密集型服务的公司共同创造知识。从理论上讲 这为提供旨在创新和共同创造的服务的公司定义了一种新的结构和分类方法。从实践的角度来看,本研究为受研究的公司提供了机会,以了解他们在其他公司中的地位。除此之外,以这种方式对公司进行排名可能会推动对未来的共同创造和创新过程开发新知识的需求。
更新日期:2019-12-13
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