Past research suggests that individuals in dirty work occupations can manage their self-views so as to derive positive self-definitions that allow them to perform their tasks with less of the burden of stigma. Results from our three studies show that that this may not necessarily be the case when they try to manage how occupational outsiders view them. Findings from our studies show that in terms of this external perspective, rather than thwarting the occupational stigma, active stigma management by the stigma bearer can unintentionally reinforce the stigma. Drawing on the expectancy-confirmation framework from the stereotyping literature, we explain the cognitive mechanism that underlies this inadvertent stigma reinforcement in the stigma perceiver, and investigate the job performance implications for the stigma bearer. We test our hypotheses across two field studies, and one experimental study, involving cross-industry and cross-sectional data as well as one longitudinal data-set including 128,549 employee–customer transactions. Our results contribute to research on dirty work by revealing that stigma management can be a double-edged sword with unintended negative consequences for the stigmatized worker.

中文翻译：

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在员工与客户互动中消除职业道德污名的第 22 条军规

过去的研究表明，从事肮脏工作的人可以管理自己的自我看法，从而得出积极的自我定义，使他们能够以较少的耻辱感来完成任务。我们三项研究的结果表明，当他们试图管理职业局外人对他们的看法时，情况可能不一定如此。我们的研究结果表明，就这种外部视角而言，污名持有者的积极污名管理非但没有阻止职业污名，反而会在无意中强化污名。借鉴刻板印象文献中的预期确认框架，我们解释了在污名感知者中这种无意中的污名强化背后的认知机制，并调查了污名承担者的工作绩效影响。我们在两项实地研究和一项实验研究中检验我们的假设，涉及跨行业和横截面数据以及一个纵向数据集，其中包括 128,549 名员工-客户交易。我们的研究结果表明，污名管理可能是一把双刃剑，会对受污名的工人产生意想不到的负面影响，从而有助于对肮脏工作的研究。