The impacts of various mediation platforms on negotiation outcomes and perceptions are compared in this article. The mediator platforms contrasted were a (teleoperated) Telenoid robot, a human, and a computer screen. All of these platforms used the same script for process diagnosis, analysis, and advice on how to resolve an impasse in a simulated high-tech company de-merger negotiation. A fourth experimental condition consisted of a no-mediation control. More agreements and more integrative agreements were attained by the robotic platform than by the other types of mediator platforms and the control. Mediation via the Telenoid robot also produced more non-structured agreements, which consisted of decisions made outside of the scenario options. Negotiators in this condition had more positive perceptions of the mediation experience, were more satisfied with the outcome, and thought that the mediator’s advice was more useful. Indirect analyses showed that the outcomes mediated the effects of the conditions on perceived satisfaction. Implications of the findings are discussed in terms of responses to novelty, which include creative and divergent modes of thinking.

本文比较了各种调解平台对谈判结果和看法的影响。相比之下，调解员平台是（远程操作）Telenoid机器人，人和计算机屏幕。所有这些平台都使用相同的脚本来进行过程诊断，分析以及有关如何解决模拟高科技公司分拆谈判中僵局的建议。第四个实验条件包括无中介控制。与其他类型的中介者平台和控件相比，机器人平台获得了更多的协议和更多的集成协议。通过Telenoid机器人进行的调解还产生了更多的非结构化协议，其中包括在方案选项之外做出的决策。在这种情况下，谈判者对调解经验有更积极的看法，对结果更满意，并认为调解员的建议更有用。间接分析表明，结果介导了条件对知觉满意度的影响。根据对新颖性的回应来讨论研究结果的含义，其中包括创造性和分歧性的思维方式。