Digital platforms that facilitate care work are new entrants to the intermediary marketplace and they are growing in number in response to rising demand for care services. This study examines, through the lens of labour process theory, the means of control utilized by digital platforms operating in Australia which organize and direct disability and aged care. The analysis of terms and conditions and website content reveals four means of control that influence the enactment of the labour process: Shifting risks and responsibilities from the platform to workers and clients; Apportioning the costs of doing business to workers; Dictating contractual arrangements; and Monitoring quality standards of service work. The findings advance knowledge of how power relations embedded in platform business models and the organization of work direct a precarious, freelance workforce. More broadly, the study demonstrates the explanatory power of labour process theory for understanding emergent forms of work and labour.

促进护理工作的数字平台是中间市场的新进入者，并且随着对护理服务需求的增加，它们的数量也在增长。这项研究通过劳动过程理论的视角，研究了在澳大利亚运营的数字平台所使用的控制方法，该方法可以组织和指导残疾与老年护理。对条款和条件以及网站内容的分析揭示了影响劳动过程制定的四种控制方式：将风险和责任从平台转移到工人和客户；分摊与工人做生意的费用；听写合同安排；监督服务工作质量标​​准。这些发现进一步了解了平台业务模型中嵌入的权力关系和工作组织如何指导不稳定，自由职业者。更广泛地说，该研究证明了劳动过程理论对理解新兴劳动形式的解释力。