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EXPRESS: Interpersonal connectivity work: Being there with and for geographically distant others
Organization Studies ( IF 4.9 ) Pub Date : 2020-11-26 , DOI: 10.1177/0170840620973664
Ella Hafermalz 1 , Kai Riemer 2
Affiliation  

In this paper we ask how interpersonal connectivity can be achieved at a geographic distance. This is in contrast with extant literature that focuses on states of connectivity rather than the work needed to achieve it. We draw on phenomenological ideas of embodiment, presence and distance, in combination with empirical material from an extreme remote work context – telenursing in Australia. The nurses we interviewed triage patients entirely by telephone. We argue that even with low social and technical connectivity, interpersonal connectivity is achievable through skilful work with technology. We explore the work that goes into ‘being there with and for distant others’ by combining the phenomenological concepts of ‘maximal grip’ and ‘intentional arc’ with empirical examples. We propose that interpersonal connectivity is oriented empathetically towards both the other person and agentically towards the joint situation. We thereby develop a conceptual model of interpersonal connectivity work, which argues that distributed workers need to skilfully balance the dualities of freedom/control and nearness/farness to achieve interpersonal connectivity. Achieving and maintaining interpersonal connectivity is an important skill, particularly for leaders who operate in work contexts that are increasingly distributed, flexible and temporary.

中文翻译:

EXPRESS:人际交往工作:与地理上相距遥远的人在一起

在本文中,我们询问如何在地理距离上实现人际连接。这与关注连接状态而不是实现连接状态所需的工作的现有文献形成对比。我们利用体现、存在和距离的现象学思想,结合来自极端远程工作环境的经验材料——澳大利亚的远程护理。我们采访的护士完全通过电话对患者进行分类。我们认为,即使社会和技术连通性较低,人际连通性也可以通过熟练的技术工作来实现。我们通过将“最大抓地力”和“意向弧”的现象学概念与经验示例相结合,探索“与远方的人在一起并为远方的人在那里”的工作。我们建议人际交往以移情方式面向对方,并以代理方式面向共同情况。因此,我们开发了人际连通性工作的概念模型,该模型认为分布式工作者需要巧妙地平衡自由/控制和近/远的二元性,以实现人际连通性。实现和保持人际联系是一项重要技能,特别是对于在越来越分散、灵活和临时的工作环境中运作的领导者而言。它认为分布式工作者需要巧妙地平衡自由/控制和近/远的二元性,以实现人际连接。实现和保持人际联系是一项重要技能,特别是对于在越来越分散、灵活和临时的工作环境中运作的领导者而言。它认为分布式工作者需要巧妙地平衡自由/控制和近/远的二元性,以实现人际连接。实现和保持人际联系是一项重要技能,特别是对于在越来越分散、灵活和临时的工作环境中运作的领导者而言。
更新日期:2020-11-26
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