Companies that seek to improve their operational performance by adopting new practices often report disappointing adoption rates. The literature concerning practice adoption has tended to focus on efficacy and legitimacy drivers at the organizational level. However, there exists convincing evidence that practice adoption largely depends on the commitment of those managers involved in the adoption of a given practice. Thus, we investigate what prompts operations managers to commit to practice adoption. We draw on the theory of planned behavior to explore the cognitive foundations of 76 operations managers' commitment to new operational practices. Using fuzzy-set qualitative comparative analysis, we identify three belief configurations associated with high levels of commitment—“the Follower,” “the Pragmatist,” and “the Reformer.” We contribute a behavioral operations perspective to the literature on practice adoption by providing an individual-level and configurational view of managerial commitment to change.

中文翻译：

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承诺遵循信念：关于运营经理对实践采用的承诺的配置观点

寻求通过采用新做法来提高运营绩效的公司通常报告采用率令人失望。有关实践采用的文献倾向于关注组织层面的有效性和合法性驱动因素。然而，有令人信服的证据表明，实践的采用在很大程度上取决于那些参与采用特定实践的管理人员的承诺。因此，我们调查是什么促使运营经理承诺实践采用。我们利用计划行为理论来探索 76 位运营经理对新运营实践的承诺的认知基础。使用模糊集定性比较分析，我们确定了三种与高度承诺相关的信念配置——“追随者”、“实用主义者”和“改革者”。