Every year, incident management teams (IMTs) coordinate the response to hundreds of emergency events across Australasia. Larger scale emergencies such as a storms, floods, wildfires, oil spills and chemical explosions can place a lot of pressure on an IMT. Non‐technical skills play a central role in the performance of these teams. This article reviewed the broader non‐technical skills (NTS) literature before focusing on the NTS required for emergency management. It was found that most NTS frameworks share four to five common skill categories, although there were greater differences at the element and behavioural marker level. A variety of issues were identified in the literature that highlight that emergency management is very different from other domains where NTS systems have been developed. The literature on NTS in conjunction with this set of issues was used to develop a proposed NTS framework for emergency IMTs. This framework comprises 7 skill categories (i.e. communication, coordination, cooperation, decision‐making, situation awareness, leadership and coping, stress and fatigue management). The 7 skills can be further delineated into 16 elements and 44 behavioural markers. The framework provides a prototype that can form the basis for further research in this area.

中文翻译：

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应急事件管理团队的非技术技能：文献综述

每年，事件管理团队（IMT）都会协调整个大洋洲数百起紧急事件的响应。诸如风暴，洪水，山火，漏油和化学爆炸等大规模紧急事件可能给IMT带来很大压力。非技术技能在这些团队的表现中起着核心作用。本文在重点介绍应急管理所需的NTS之前，回顾了更广泛的非技术技能（NTS）文献。发现大多数NTS框架共有4至5个通用技能类别，尽管在元素和行为标记级别上存在较大差异。文献中发现了许多问题，这些问题突显了应急管理与已开发NTS系统的其他领域有很大不同。关于这方面的问题，有关NTS的文献被用来为紧急IMT开发一个建议的NTS框架。该框架包括7个技能类别（即沟通，协调，合作，决策，态势感知，领导和应对，压力和疲劳管理）。这7种技能可以进一步划分为16个元素和44个行为指标。该框架提供了一个原型，可以为该领域的进一步研究奠定基础。