Industry advancements are accelerating at phenomenal rates and changing the management of logistics and supply chain operations. Employers must develop supervision with advanced skills to manage and retain the most effective employees making up the new workforce of highly skilled and technologically advanced personnel. Emotional intelligence is a managerial competence leveraged by leaders to connect with subordinates on a psychologically emotional level. Our research evaluates and applies emotional intelligence within the context of managing logistics and supply chain employees. Recognizing that employees are critical to production and service delivery, logistics and supply chain managers must be able to cognitively analyze situations and connect with employees in a positive manner even during challenging times. We find that managers possessing higher levels of emotional intelligence are better equipped to help their employees manage emotions, build more positive working conditions for subordinates, increase retention of employees, and achieve more positive service outcomes for external customers.

中文翻译：

---

质量输出，工作场所环境和员工保留：情感智能供应链经理的积极影响

行业进步正以惊人的速度加速，并改变了物流和供应链运作的管理方式。雇主必须发展具有先进技能的监督，以管理和留住最有效的员工，从而组成一支由高技能和技术先进的人员组成的新员工队伍。情商是领导者利用的管理能力，可以在心理上与下属建立联系。我们的研究在管理物流和供应链员工的背景下评估和应用情绪智力。认识到员工对于生产和服务交付至关重要，因此，物流和供应链经理必须能够认知地分析情况并即使在挑战时期也能以积极的方式与员工建立联系。