ABSTRACT

The paper contributes to the knowledge management literature by arguing how a community of practice (CoP) can react to a situation of crisis quickly, providing support to the whole organisation where it operates. This work examines a CoP of “change agents” at the University of Padova, how it coped with the emergency and the risk of disruption caused by COVID-19, and how it supported the transformation of teaching and learning in higher education. Especially, the purpose of this research is to understand the impact of a crisis on a CoP and on its functioning. Through an in-depth case study, the paper presents evidence of the evolution of the community, and the concrete support offered to faculty coping with the emergency. The crisis provided the impetus to strengthen the relationships among members, improve the sense of belonging, and empower the entire community.

摘要

该论文通过讨论实践社区 (CoP) 如何快速应对危机情况，为其运营所在的整个组织提供支持，为知识管理文献做出了贡献。这项工作研究了帕多瓦大学的“变革推动者”CoP，它如何应对紧急情况和 COVID-19 造成的中断风险，以及它如何支持高等教育教学和学习的转型。特别是，这项研究的目的是了解危机对 CoP 及其运作的影响。通过深入的案例研究，本文展示了社区发展的证据，以及为教职员工应对紧急情况提供的具体支持。危机为加强成员之间的关系提供了动力，提高了归属感，