ABSTRACT

The unprecedented disruptions triggered by the Coronavirus pandemic have emphasised the need for strategies to navigate such large-scale crises and lead to the next normal. In particular, given their stewardship role and their provision of key services, public institutions cannot shut down but must even scale up their activities, while planning for an uncertain future. In order to explore these issues, this article looks at how schools, one of the most impacted services, in Italy, itself one of the first and most affected countries, dealt with lockdown and social distancing measures. By investigating how schools reacted to the crisis and focusing on their knowledge management strategies, the study highlights strategies to help educational institutions deal with large-scale crises and plan the new normal.

摘要

冠状病毒大流行引发的前所未有的破坏强调了需要制定策略来应对如此大规模的危机并导致下一个常态。特别是，鉴于它们的管理作用和提供关键服务，公共机构不能关闭，甚至必须扩大其活动，同时为不确定的未来做好规划。为了探讨这些问题，本文着眼于作为受影响最严重的服务之一意大利的学校如何处理封锁和社会疏远措施，而意大利本身也是受影响最严重的国家之一。通过调查学校如何应对危机并关注其知识管理策略，该研究突出了帮助教育机构应对大规模危机和规划新常态的策略。