ABSTRACT

Although existing studies have performed sufficient retrospective analyses of servant leadership in hospitality research, until recently, few studies have quantitatively integrated the findings of numerous studies and provided a quantitative estimate for the relationship between servant leadership and follower outcomes in the hospitality context. This meta-analysis synthesized prior studies and examined various moderators between servant leadership and follower outcomes. The strongest impact of servant leadership was on followers’ satisfaction, followed by organizational commitment, service quality, work engagement, service climate, creativity, psychological capital, OCB and performance. However, the negative relationship between servant leadership and turnover was not supported. We also examined how individualism/collectivism, long-term/short-term orientation, femininity/masculinity, data collection, the data source of study samples and measurement of servant leadership influence the relationships between servant leadership and follower outcomes. At last we provide a detailed agenda for future research.

摘要

尽管现有的研究已经对款待研究中的仆人领导进行了足够的回顾性分析，但是直到最近，很少有研究对许多研究的结果进行定量整合，并提供了对招待背景中仆人领导与追随者结局之间关系的定量估计。这项荟萃分析综合了先前的研究，并研究了仆人领导和追随者结局之间的各种调节因素。仆人领导的最强烈影响是对追随者的满意度，其次是组织承诺，服务质量，工作投入，服务氛围，创造力，心理资本，OCB和绩效。但是，不支持仆人领导与离职之间的消极关系。我们还研究了个人主义/集体主义，长期/短期方向，女性气质/男性气质，数据收集，研究样本的数据源和仆人领导力的测量会影响仆人领导力与追随者结局之间的关系。最后，我们为将来的研究提供了详细的议程。