The purpose of this study is to explore the role of social capital and collaborative knowledge creation in achieving e-business proactiveness in responding to the COVID-19 crisis. An online survey was used to collect data from industries that had to continue working during the crisis, such as the pharmaceutical and cleaning materials sectors. The sample consisted of 198 managers. The findings show that social capital and collaborative knowledge creation have a significant role in achieving e-business proactiveness in responding to the pandemic. The results also show the positive impact of collaborative knowledge creation and e-business proactiveness on organizational agility during the crisis. The present study opens broad horizons for the exploration of emerging themes in information technology studies, including the role of collaborative knowledge creation and e-business proactiveness and their impact on organizational agility in responding to global pandemics. An understanding of the pivotal impact of social capital and collaborative knowledge creation on e-business proactiveness provides managers with valuable insights into managing the pressures of pandemics.

这项研究的目的是探讨社会资本和协作知识创造在实现电子商务积极性以应对COVID-19危机中的作用。在线调查用于收集危机期间必须继续工作的行业的数据，例如制药和清洁材料行业。样本由198位经理组成。研究结果表明，社会资本和协作性知识创造在应对大流行方面实现电子商务的积极性方面具有重要作用。结果还显示，在危机期间，协作知识的创造和电子商务的积极性对组织敏捷性具有积极影响。本研究为探索信息技术研究中的新兴主题开辟了广阔的视野，包括协作知识创造和电子商务主动性的作用，以及它们在应对全球流行病中对组织敏捷性的影响。对社会资本和协作知识创造对电子商务积极性的关键影响的理解，为管理人员提供了管理流行病压力的宝贵见解。