This study uses artificial intelligence and big data technologies to develop a chatbot prototype for veterinary consultations. To understand pet owners’ behavioral intentions to use the chatbot for veterinary consultations, we modify the technology acceptance model to develop a usage intention model for the veterinary consultation chatbot. We survey members of a pet network community by using Google Forms to collect data and partial least squares structural equation modeling for analysis. The results indicate that the perceived accuracy, perceived completeness, and perceived ease of use increased pet owners' user satisfaction of veterinary consultation chatbot; the perceived convenience and pet owners' user satisfaction increased pet owners' behavioral intention to use chatbot for veterinary consultations. This study can be used as a basis for evaluation of using intelligent technologies in pet healthcare consultation and pet disease management.

本研究使用人工智能和大数据技术开发用于兽医咨询的聊天机器人原型。为了了解宠物主人使用聊天机器人进行兽医咨询的行为意图，我们修改了技术接受模型以开发兽医咨询聊天机器人的使用意图模型。我们通过使用 Google Forms 收集数据和偏最小二乘结构方程建模来调查宠物网络社区的成员以进行分析。结果表明，感知准确性、感知完整性和感知易用性提高了宠物主人对兽医咨询聊天机器人的用户满意度；感知的便利性和宠物主人的用户满意度增加了宠物主人使用聊天机器人进行兽医咨询的行为意愿。