The article highlights the need for improvement in the evaluation of dashboard implementations intended to support quality processes in higher education and proposes a systems thinking framework for this improvement. A review of the literature on quality enhancement processes in higher education and dashboards research highlights that quality enhancement in higher education might be more appropriately understood through the lens of complexity management. The Viable Systems Model is argued to be useful for this purpose and, in terms of the role of dashboards in supporting these processes, encourages focus on their role in supporting communication and information flow for effective decision-making for adaptation. Some initial systems modelling is conducted to illustrate how the application of the model could guide evaluation, providing the foundation for case study evaluation and research.

中文翻译：

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在高等教育质量提升过程中对仪表板的系统评估进行概念化

这篇文章强调了改进旨在支持高等教育质量流程的仪表板实施评估的必要性，并为这种改进提出了一个系统思维框架。对高等教育质量提升过程的文献回顾和仪表板研究强调，通过复杂性管理的视角可能更恰当地理解高等教育质量提升。可行系统模型被认为可用于此目的，并且就仪表板在支持这些过程中的作用而言，鼓励关注它们在支持通信和信息流以进行有效的适应决策方面的作用。进行了一些初始系统建模以说明模型的应用如何指导评估，