This study aims to determine Turkish hotel employees' perceptions towards service robots. Data were collected through 40 in-depth interviews with hotel employees from different departments. Data were analysed through thematic analysis. The results revealed that the word “robot” evoked negative emotions for hotel employees. While the hotel employees think that service robots may provide different benefits and advantages for employees and businesses, they also believe that service robots may create some problems during communication with the customers. The hotel employees also think that service robots would lead to an increased unemployment rate in the future.

中文翻译：

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酒店员工如何看待服务机器人？土耳其的定性研究

这项研究旨在确定土耳其酒店员工对服务机器人的看法。通过与不同部门的酒店员工进行40次深度访谈收集了数据。通过主题分析对数据进行分析。结果显示，“机器人”一词引起了酒店员工的负面情绪。尽管酒店员工认为服务机器人可以为员工和企业带来不同的利益，但他们也认为服务机器人可能会在与客户沟通时造成一些问题。酒店员工还认为，服务机器人会导致未来失业率上升。