The paper describes how leaders behave and react in unprecedented times when a professional service firm has been severely affected by the COVID-19 pandemic. Firsthand data were gathered through interviews, observations, and participation based on direct interaction with leaders and employees. The concept of leadership anatomy is used to describe, discuss, and critique leadership behavior. It signifies the different parts of a human body equipped with sensory ability. The study reveals that in times of crisis, leaders tend to draw on the core of who they are through compassion rather than conventional wisdom in decision making and problem solving. The search for what truly matters helps leaders to reinterpret the ethos of the firm and what they stand for as leaders in their sensemaking of chaos. A deeper reflection of their personal values and beliefs gives them the courage to acknowledge their vulnerability and start seeing the value in others.

该论文描述了当一家专业服务公司受到 COVID-19 大流行的严重影响时，领导者在前所未有的时期如何表现和反应。第一手数据是通过访谈、观察以及基于与领导和员工直接互动的参与来收集的。领导力解剖学的概念用于描述、讨论和批评领导行为。它表示人体具有感官能力的不同部分。研究表明，在危机时期，领导者倾向于通过同情心而不是传统智慧来做出决策和解决问题，从而发挥自己的核心作用。寻找真正重要的事情有助于领导者重新诠释公司的精神以及他们作为领导者在理解混乱时所代表的立场。对个人价值观和信仰的更深入反思使他们有勇气承认自己的脆弱性并开始看到他人的价值。