This article presents the results of a collaborative interdisciplinary multimethod research project on psychosocial risks and communication in the workplace that involved the Union of Metro Workers in Buenos Aires, Argentina. The objective of this article is twofold: on one hand, to understand an apparent contradiction in the results of the quantitative survey, which showed very high levels of stress and, at the same time, very high levels of satisfaction. To do this, we conducted a discourse analysis of in-depth interviews with subway workers. On the other hand, the results of this analysis allowed us to coin the concept of ‘double stance discourse’ as a way of describing a specific type of response that differentiates both personal and collective perspectives toward the issue of job satisfaction. We conclude that these ‘to me’ and ‘to others’ responses are a resource for individuals to reconcile, in discourse, conflictive individual and social experiences of working conditions.

中文翻译：

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双重立场话语：在工作中管理社会和个人身份

本文介绍了一项涉及阿根廷布宜诺斯艾利斯地铁工人联盟的关于工作场所心理社会风险和交流的跨学科多方法协作研究项目的结果。本文的目的有两个：一方面，要了解定量调查结果中的一个明显矛盾，它显示出非常高的压力水平，同时也表现出非常高的满意度。为此，我们对地铁工作人员进行了深入访谈的话语分析。另一方面，这一分析的结果使我们能够创造出“双重立场话语”的概念，以此来描述一种特定类型的反应，这种反应区分了个人和集体对工作满意度问题的看法。