Society has a moral obligation to help victims, but who is recognised as a victim is a contentious issue. Social interaction is a key site where shared understandings of victimisation are built. This article analyses calls to a Victim Support helpline using conversation analysis and membership categorisation analysis. Callers described experiences of crimes to account for requesting help. Call-takers claimed the rights to describe and assess callers’ experiences in terms of institutional constraints. Call-takers disavowed the category crime to deny callers’ requests and ascribed the category crime to accountably offer help. Participants negotiated their respective rights to describe callers’ experiences and determine the kind of help needed. The analyses demonstrate how participants’ different understandings of victimisation were consequential for the delivery or withholding of support.

中文翻译：

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“你认为这是犯罪吗？” 在寻求帮助时建立对受害的共同理解

社会有帮助受害者的道德义务，但谁被承认为受害者是一个有争议的问题。社会互动是建立对受害的共同理解的关键场所。本文使用对话分析和成员分类分析来分析对受害者支持热线的呼叫。来电者描述了犯罪经历以解释请求帮助。来电者声称有权根据制度限制来描述和评估来电者的体验。接听电话者否认类别犯罪以拒绝来电者的请求，并将类别犯罪归咎于负责任地提供帮助。参与者协商他们各自的权利来描述呼叫者的经历并确定所需的帮助类型。