Although there has been growing attention to clients' expectations of career counseling, more research is necessary to clarify the role of these expectations in shaping client satisfaction at the end of the intervention. On the basis of expectation confirmation theory, this study examined the indirect effect of clients' initial expectations on overall satisfaction through the perceived performance and final confirmation of expectations. We also explored whether this indirect effect is dependent on counselors' initial expectations. Longitudinal data were collected on 83 counselor‐client dyads involved in a career counseling intervention in northeast Italy. Results confirmed that clients' initial expectations predicted overall satisfaction with the intervention through the subsequent mediation of perceived performance and confirmation of clients' expectations. The moderating role of the counselors' initial expectations was not confirmed. These findings imply that career counselors should invest their efforts in managing clients' expectations.

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职业咨询的期望及其对客户满意度的影响

尽管人们越来越关注客户对职业咨询的期望，但仍需要进行更多的研究以阐明这些期望在干预结束时对提高客户满意度的作用。在期望确认理论的基础上，本研究通过感知的绩效和对期望的最终确认，考察了客户初始期望对整体满意度的间接影响。我们还探讨了这种间接影响是否取决于辅导员的最初期望。纵向数据收集了在意大利东北部参与职业咨询干预的83名咨询者－客户二元组。结果证实客户的 最初的期望通过对预期绩效的后续调解和对客户期望的确认来预测对该干预的总体满意度。辅导员最初期望的适度作用尚未得到证实。这些发现暗示职业咨询师应该投入精力来管理客户的期望。