This article explores the adoption of new technology in organisations that provide senior citizen care. Inspired by Niklas Luhmann’s systems theory, we study how technology reduces complexity by identifying client needs and ensuring predictability in service delivery. However, how technologies are adopted in practice is not determined by technology since it is also structured by care‐workers' continuous decision‐making. Against this backdrop, we explore how technologies alter the conditions for decision‐making in two settings of elderly care, and we describe how care workers seek to adapt technologies to their practical needs as well as conception of care ethics. Developing a systems theory approach, the article eschews a priori assumptions of technological constraint on care‐workers’ professional autonomy, offering a more open‐ended exploration of diversified strategies for coping with new technology. Our case studies show that employees develop diversified strategies for technology adoption, including both non‐usage, heated resistance, excessive embrace, and creative adaption.

中文翻译：

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护理技术：专业人员采用新技术的策略

本文探讨了在提供老年人护理的组织中采用新技术的情况。受尼克拉斯·卢曼（Niklas Luhmann）系统理论的启发，我们研究了技术如何通过识别客户需求并确保服务交付的可预测性来降低复杂性。但是，技术在实践中的采用方式并不取决于技术，因为技术也取决于护理人员的持续决策。在这种背景下，我们探讨了技术如何在两种老年人护理环境中改变决策条件，并描述了护理人员如何寻求使技术适应其实际需求以及护理道德观念。通过发展系统理论方法，本文避开了对护理人员的职业自主权进行技术约束的先验假设，为应对新技术的多元化策略提供了更开放的探索。我们的案例研究表明，员工制定了多种技术采用策略，包括不使用，热烈抵抗，过度拥护和创造性适应。