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‘Don't take a poo!': Worker misbehaviour in on‐demand ride‐hail carpooling
New Technology, Work and Employment ( IF 4.5 ) Pub Date : 2020-02-18 , DOI: 10.1111/ntwe.12159
Emily Reid‐Musson , Ellen MacEachen , Emma Bartel

Workers actively negotiate contradictions between discourses of flexibility and entrepreneurialism and actually existing conditions of risk and precarity endemic to online self‐employed work. This article examines how ride‐hail drivers counter‐branded UberPool—a carpool ride‐hail service—as ‘UberPoo’. While marketed as a solution to congestion, UberPool created risky and coercive working conditions for ride‐hail drivers. Our analysis is from a study on ride‐hail driver experiences of health and safety risks in a large Canadian city. We engage the concept of organisational misbehaviour to explore how drivers mocked and avoided carpool rides despite the threat of penalties. We characterise misbehaviour as a struggle over lack of control and lack of autonomy in self‐employed work, providing evidence that despite their structural powerlessness, some ride‐hail drivers do set limits around the work they are willing to accept. Algorithmic management and ambiguously classified ride‐hail work are thus subject to some degree of subversion.

中文翻译:

“别小便!”:工人在按需拼车的拼车行为不当

工人积极地讨论灵活性和企业家精神以及在线自雇工作中普遍存在的风险和脆弱性之间的矛盾。本文研究了乘车司机如何将UberPool(拼车乘车服务)品牌化为“ UberPoo”。作为一种解决拥堵的解决方案,UberPool为乘车司机创造了危险且强制性的工作条件。我们的分析来自对加拿大大城市的乘车司机健康和安全风险的体验研究。我们采用组织不当行为的概念来探讨尽管受到处罚的威胁,但驾驶员如何嘲笑和避免拼车。我们将不当行为归因于个体经营者缺乏控制和缺乏自主权的斗争,这提供了证据,尽管他们结构上无能为力,一些叫车司机确实限制了他们愿意接受的工作。因此,算法管理和模糊分类的乘车工作受到一定程度的颠覆。
更新日期:2020-02-18
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