Previous studies have paid insufficient attention to how interorganizational task conflict affects relationship quality between parties. On the basis of survey data from the construction industry, this study explores the impact of interorganizational task conflict on relationship quality and the mediating role of relational behavior. The empirical results reveal that task conflict affects relationship quality (including satisfaction, trust, and commitment) negatively. Relational behavior has three dimensions: flexibility, information exchange, and solidarity. Information exchange partially mediates the effect of task conflict on satisfaction, trust, and commitment; solidarity plays a partial mediating role in the impact of task conflict on trust and commitment; and flexibility only mediates the impact of task conflict on satisfaction partially. Relational behavior in accordance with relational norms can partially account for the impact of interorganizational task conflict on relationship quality. This paper also provides practical guidance for construction practitioners.

中文翻译：

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任务冲突对关系质量的影响：关系行为的中介作用

先前的研究对组织间任务冲突如何影响各方之间的关系质量的关注不足。基于建筑行业的调查数据，本研究探讨了组织间任务冲突对关系质量和关系行为的中介作用的影响。实证结果表明，任务冲突对关系质量（包括满意度，信任和承诺）产生负面影响。关系行为具有三个维度：灵活性，信息交换和团结。信息交换部分地调节了任务冲突对满意度，信任度和承诺度的影响。团结在任务冲突对信任和承诺的影响中起部分中介作用；而灵活性仅部分调解了任务冲突对满意度的影响。根据关系规范的关系行为可以部分解释组织间任务冲突对关系质量的影响。本文还为建筑从业人员提供了实践指导。