One of the major reasons organizations have turned to work teams is because challenges are too complex, and too large in scope, for any single individual to address. As a result, teams must engage in information sharing, exchange, and processing that optimize the use of each team member's knowledge. Accordingly, we invoked a framework called SUIT, based on the theory of constructive controversy, that teaches teams to effectively share, understand, integrate, and make team decisions. We also considered whether a training program developed in accordance with the SUIT principles has stronger effects for virtual teams (VTs) relative to face‐to‐face (FtF) teams, given that VTs tend to need more information sharing and decision‐making support. Using a fully crossed and balanced experimental design, we found that teams receiving SUIT training reported greater constructive controversy levels and, in turn, higher objective task performance. The communication medium did not moderate this effect.

中文翻译：

---

当SUIT适合时：面对面和虚拟团队的建设性争议培训

组织之所以选择工作团队的主要原因之一是因为挑战太复杂，范围太大，任何个人都无法应对。结果，团队必须参与信息共享，交换和处理，以优化每个团队成员知识的使用。因此，我们基于建设性争议的理论调用了一个名为SUIT的框架，该框架教会团队有效地共享，理解，整合和制定团队决策。我们还考虑了根据SUIT原则开发的培训计划相对于面对面（FtF）团队是否对虚拟团队（VT）有更强的影响，因为VT往往需要更多的信息共享和决策支持。使用完全交叉且平衡的实验设计，我们发现接受SUIT培训的团队报告的争议性更高，而客观任务绩效也更高。通讯介质没有减轻这种影响。