Different studies have demonstrated that trust‐building between mediators and disputing parties is a basic factor in the success of mediation processes. The aim of this study was to conduct an integrated analysis of mediation by taking into account the perceptions of mediators working for the Mediation Service and those of the service users over a period of one year. The obtained results show statistically significant differences in the two groups’ analyzed response patterns associated with a series of factors that predict trust‐building (the mediator's legal expertise; suggesting an alternative; sincerity; focusing on settling the dispute; the appointment of a mediator by public authorities and/or by a recognized service; focusing on the parties’ common goals; highlighting the rules of mediation; and devoting some time to talking about informal matters). The identification of these factors contributes to improved training and professional practices in the field of mediation.

中文翻译：

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调解员和争议方对家庭调解中建立信任的看法

不同的研究表明，调解员与争议各方之间的信任建立是调解程序成功的基本因素。这项研究的目的是通过考虑为调解服务工作的调解员和服务用户在一年内的看法，对调解进行综合分析。所获得的结果表明，在两组分析后的回应模式中，统计学意义上的差异与预测信任建立的一系列因素（调解员的法律专业知识；提出替代方案；诚意；着重解决争端；通过以下方式任命调解员）有关公共当局和/或通过公认的服务机构；关注双方的共同目标；突出调解规则；并花一些时间谈论非正式事务）。找出这些因素有助于改善调解领域的培训和专业实践。