ABSTRACT

Today, knowledge management (KM) is mainly directed towards solving tame organisational problems. But I argue, in this personal essay, that KM can move beyond organisational boundaries to address the “wicked” social problems impacting our globe. As KM researchers and practitioners, we need to reconceptualise KM as a technology for improving society. Through problem-driven research, we can use the critical voice of KM to expose and tackle issues of substance. While it is essential to improve organisational efficiencies and manage knowledge inside companies, it should not be at the expense of society. By understanding the impacts KM can have on improving society, not just organisations, researchers, practitioners and policymakers can replace communities of practice with collaborative organisational coalitions to help address the wicked problems.

摘要

今天，知识管理（KM）主要针对解决组织问题。但我认为，在这篇个人文章中，知识管理可以超越组织界限，解决影响我们全球的“邪恶”社会问题。作为知识管理研究人员和实践者，我们需要将知识管理重新概念化为改善社会的技术。通过问题驱动的研究，我们可以利用知识管理的批判声音来揭露和解决实质性问题。虽然提高组织效率和管理公司内部的知识至关重要，但不应以牺牲社会为代价。通过了解知识管理对改善社会的影响，不仅组织、研究人员、从业者和政策制定者可以用协作的组织联盟取代实践社区帮助解决邪恶的问题。