ABSTRACT

This research investigates the dynamics of knowledge management (KM) through a value-oriented approach by infusing service-dominant logic in KM studies. The resulting framework is applied to the most relevant firms in KM industry. The literature already crossing both topics shapes the framework, while empirical analysis of best-in-class firms validates it. The framework supports the ongoing debate over valuable solutions in KM by focusing on process, system, mechanisms and technologies, and infrastructure as key variables mirrored in value propositions.

A value-based perspective on KM expanded the extant literature because actors are connected in a complex setting hosting mutual value creation, in which interactions and institutions enlarge the context in which value is created and experienced. The framework represents guidelines for describing how knowledge shapes the value co-creation process. Knowledge and its management affect combination of actors and technology in catalysing value-oriented activities, while the context is shaped by institutions and knowledge.

摘要

本研究通过在知识管理研究中注入服务主导逻辑，通过价值导向的方法研究知识管理 (KM) 的动态。由此产生的框架适用于知识管理行业中最相关的公司。已经跨越这两个主题的文献塑造了框架，而对一流公司的实证分析证实了它。该框架通过将流程、系统、机制和技术以及基础设施作为反映在价值主张中的关键变量来支持关于知识管理中有价值的解决方案的持续辩论。

基于价值的知识管理视角扩展了现有文献，因为参与者在一个复杂的环境中相互联系，共同创造价值，其中互动和制度扩大了创造和体验价值的背景。该框架代表了描述知识如何塑造价值共创过程的指南。知识及其管理影响行为体和技术的结合，以促进价值导向的活动，而环境则由制度和知识塑造。