Building on work–home resources model, we develop a conceptual model examining job crafting as the mediator between perceived customer participation and service employees’ work‐to‐family enrichment, and organization‐based self‐esteem (OBSE) as the moderator on this indirect relationship. Using two‐wave survey data collected from hotel service employees, we found that customer participation can enrich employees’ family role through increased cognitive and relational job crafting. In addition, employees’ OBSE accentuates the positive linkage between customer participation and employees’ relational crafting, and subsequently their work‐to‐family enrichment. This study makes important contributions to extant literature on work‐to‐family enrichment and job crafting as well. It also carries important implications for organizations to support employees’ proactive participation in job crafting and enrich employees’ family life.

中文翻译：

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将客户参与与服务员工的工作到家庭充实联系起来：工作制定和OBSE的作用

在工作-家庭资源模型的基础上，我们开发了一个概念模型，将工作技巧作为感知的客户参与和服务员工的工作至家庭充实之间的中介，并以组织为基础的自尊（OBSE）作为间接手段的调解人关系。使用从酒店服务员工那里收集的两波调查数据，我们发现客户参与可以通过增加认知和关系型工作技巧来丰富员工的家庭角色。此外，员工的OBSE强调了客户参与和员工的关系制定以及随后的工作对家庭的充实之间的积极联系。这项研究也为现有的有关工作对家庭的充实和工作制定的文献做出了重要贡献。