Innovation can be a source of competitive advantage for companies, either through the improvement of methods and techniques capable of generating new products or services, or perfecting existing ones. Along these lines, it is particularly important to measure innovation and discuss the results associated therewith. The aim of this research is to address each of the main indicators of organizational innovation, separately discussing the advantages and disadvantages inherent to their deployment. The results entail a substantial theoretical advancement by improving measurement systems from various perspectives: products and processes, manufacturing and services, as well as input indicators, intermediaries and outputs. However, difficulties and limitations are still apparent, including the sort of distorting biases potentially affecting researcher estimates. Furthermore, multidimensional indicators provide a broader and more precise view of the innovation phenomenon at companies, because they are more comprehensive in the understanding of such phenomenon per se, unlike the one-dimensional choice, which carries constraints for discussing the real effects in the organizational context, especially in the case of services.

通过改进能够产生新产品或服务的方法和技术，或完善现有产品或服务，创新可以成为公司竞争优势的来源。沿着这些思路，衡量创新并讨论与之相关的结果尤为重要。这项研究的目的是解决组织创新的每个主要指标，并分别讨论其部署固有的优缺点。结果需要通过从各种角度改进测量系统来在理论上取得重大进展：产品和过程，制造和服务以及输入指标，中介和输出。但是，困难和局限仍然显而易见，包括可能影响研究人员估计的扭曲偏差。此外，多维指标为公司的创新现象提供了更广泛，更精确的视图，因为它们在理解这种现象时更加全面本身，与一维选择不同，一维选择带有讨论组织环境中实际效果的约束，尤其是在服务的情况下。