This study applies an institutional profession perspective on a significant crisis management actor in an aim to deepen the understanding of collaborative crisis management work and practices. The study argues that a professions perspective holds a key to approaching interagency gaps in status and influence, which tend to affect collaborative crisis management negatively. Empirically the study is based on 19 interviews with local crisis communicators in Sweden. Findings indicate that, in terms of internal collaboration, limited knowledge among organizational members about the role and skills of crisis communicators require communicators to spend time and resources on ‘promoting’ their competence within the organization. Regarding inter‐organizational collaboration, the study shows that the closer a communication officer works to the spatial place of the crisis and to the rescue service, the higher the status of the communication officer. Interestingly enough, relations seem to go both ways as emergency service personnel can also be empowered by becoming more skillful communicators.

中文翻译：

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危机管理的专业化：以瑞典地方一级的危机沟通者为例

本研究将机构专业观点应用于重要的危机管理参与者，以加深对协作危机管理工作和实践的理解。该研究认为，从职业角度看，是解决机构间地位和影响力差距的关键，而差距往往会对协作危机管理产生负面影响。根据经验，该研究基于对瑞典当地危机传播者的19次采访。研究结果表明，就内部协作而言，组织成员对危机沟通者的角色和技能的了解有限，这要求沟通者花费时间和资源来“提升”他们在组织中的能力。关于组织间的协作，研究表明，沟通官员越接近危机的空间位置和救援服务，沟通官员的地位就越高。有趣的是，关系似乎双向发展，因为应急服务人员也可以通过变得更加熟练的沟通者来赋权。