In 2019, the UK government announced a scaling back of changes enacted under the Transforming Rehabilitation (TR) agenda introduced in 2013. In doing so, it seemingly reversed key criminal justice policies surrounding the management and supervision of those subject to penal and community sanctions, which had drawn fierce criticism due to its financial and systematic failings. This article speaks to a small but growing body of literature concerned with the professional damage induced by this failed ‘rehabilitation revolution’ for practitioners (see Robinson et al., 2016; Millings et al., 2019b; Tidmarsh, 2019), through a sharpened focus on a small group of actors brought into the sector through out-sourcing and sub-contracting. Our findings are primarily based on observational and semi-structured interviews conducted with 11 staff employed by a Voluntary Sector Provider (VSP) working in a Category B resettlement prison during this period of profound change. Through the lens of emotional labour theory (Hochschild, 1983) we identify three themes; operational legitimacy; practice proficiency; and professional well-being - to make sense of VSP worker's experience of policy reform under Transforming Rehabilitation. In doing so we contend that working in such fraught conditions, and the excesses of emotional labour involved, can potentially compromise both the integrity and efficiency of service delivery.

2019年，英国政府宣布缩减2013年引入的“转型改造（TR）议程”中规定的变更。这样做似乎颠倒了围绕管理和监督受刑事和社区制裁者的主要刑事司法政策，由于其财务和系统上的缺陷而受到了激烈的批评。本文谈到了一小部分但越来越多的文献，这些文献关注的是这种失败的对从业者的``复兴革命''所造成的专业损害（见Robinson等人，2016; Millings等人，2019b; Tidmarsh，2019）。重点关注通过外包和分包合同引入该行业的一小部分参与者。我们的发现主要基于在这一深刻变革时期对B类移民监狱中的自愿性部门提供者（VSP）雇用的11名员工进行的观察性和半结构化访谈。通过情感劳动理论的视角（Hochschild，1983），我们确定了三个主题。经营合法性; 实践能力; 和职业幸福感-让VSP工作者在“转型改造”下的政策改革经历变得有意义。这样做，我们认为在如此紧张的条件下工作以及涉及过多的情感劳动可能会损害服务提供的完整性和效率。