ABSTRACT

There is an increased belief in the benefits of information and communication technologies (ICT) in healthcare, but the perceived benefits of ICT in family caregiver support need to be explored. This qualitative interview study aimed to describe how family caregivers and healthcare staff in COPD care experience ICT. The results showed that both family caregivers and staff had limited interest in ICT and stated that it might be better for a new generation but not for themselves. Both groups preferred face-to-face meetings instead of contact via ICT. Meeting the needs of an ageing population will require that health services adopt new technologies. Still, the importance of eye contact must not be underestimated, particularly when encountering fragile patients and their spouses.

摘要

人们越来越相信信息和通信技术 (ICT) 在医疗保健方面的好处，但需要探索 ICT 在家庭护理人员支持方面的感知好处。这项定性访谈研究旨在描述 COPD 护理中的家庭护理人员和医护人员如何体验 ICT。结果表明，家庭看护者和工作人员对 ICT 的兴趣有限，并表示这可能对新一代更好，但对他们自己却不利。两个群体都更喜欢面对面的会议，而不是通过 ICT 进行联系。满足人口老龄化的需求需要卫生服务采用新技术。尽管如此，眼神交流的重要性仍不可低估，尤其是在遇到脆弱的患者及其配偶时。